FAQ - Eternal Memories

Frequently Asked Questions (FAQ)

Find answers to the most common questions about our services, processes, and more.

General Questions

What is Eternal Memories?

Eternal Memories is a digital platform that helps you honor and celebrate the lives of your loved ones through customizable memorial profiles, QR code plates, and digital obituaries.

Who can use Eternal Memories?

Eternal Memories is open to anyone who wants to create a lasting tribute for a loved one. Our platform is simple to use, even if you’re not tech-savvy.

How does the process work?

You select a service, provide the necessary details (such as photos, dates, and personal information), customize your tribute, and publish it. Our team is here to help every step of the way.

Memorial Profile Services

What is a Memorial Profile?

A Memorial Profile is a personalized webpage dedicated to your loved one. It can include photos, videos, an obituary, a memory wall, and even a family tree.

Can I edit the profile after it’s published?

Yes, you can make updates at any time, such as adding new photos, timeline events, or messages.

How long does the profile stay active?

The profile remains active for the duration of the subscription, which is renewed annually.

QR Code Plates & Photo Frames

What is a QR Code Plate?

A QR Code Plate is a small, customizable tag that links directly to your loved one’s Memorial Profile. It can be attached to headstones, benches, or other meaningful locations.

How does the QR Code work?

Anyone can scan the QR Code using their smartphone to access the Memorial Profile instantly.

Can I choose the design or color of the plate?

Yes, you can select from various colors to match your preferences. For photo frames, you can upload a cherished photo to personalize the design.

Digital Obituaries

What is a Digital Obituary?

A Digital Obituary is a professionally designed booklet in digital format that celebrates your loved one’s life. It’s shareable, downloadable, and available as a 3D flipbook.

How many pages can I include in a Digital Obituary?

We offer two options:

10–15 pages for $75/year.
20+ pages with an interactive 3D flipbook for $120/year.

Can I include photos, videos, or quotes?

Yes, you can include photos, videos, and custom messages to make the obituary personal and meaningful.

Customization Options

Can I customize the tribute page design?

Absolutely! You can choose from our Cultural, Traditional, Religious, or Modern themes and customize colors, fonts, and layouts.

Can I add a background song to the tribute page?

Yes, you can upload a meaningful song that plays in the background to create a more personal experience.

What sections can I include on the profile?

You can include:

Obituary
Timeline
Gallery
Memory Wall
Family Tree
Favorites (e.g., favorite food, quote, or color)

Payments & Pricing

What payment methods do you accept?

We accept payments via Stripe and PayPal, which support all major credit/debit cards.

Are there any additional fees?

Our prices include service fees, but payment providers like Stripe or PayPal may apply small transaction fees.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time. Your memorial profile will remain active until the end of the subscription period.

Contact Us

Still have questions?
Contact our support team at:

📧 Email: support@eternalmemories.com
📞 Phone: (242) XXX-XXXX
💬 Live Chat: Available on our website

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