Frequently Asked Questions (FAQ)

Find answers to the most common questions about our services, processes, and more.

General Questions

What is Eternal Memories?

Eternal Memories is a digital platform that helps you honor and celebrate the lives of your loved ones through customizable memorial profiles, QR code plates, and digital obituaries.

Who can use Eternal Memories?

Eternal Memories is open to anyone who wants to create a lasting tribute for a loved one. Our platform is simple to use, even if you’re not tech-savvy.

How does the process work?

You select a service, provide the necessary details (such as photos, dates, and personal information), we customize your tribute as requested on Form or Obituary that was provided, and publish it. Our team is here to help every step of the way.

Memorial Profile Services

What is a Memorial Profile?

A Memorial Profile is a personalized webpage dedicated to your loved one. It can include photos, videos, an obituary, a memory wall, and even a family tree.

Can I edit the profile after it’s published?

Yes, contact us any time you want to make updates, such as adding new photos, timeline events, tributes or messages. 

How long does the profile stay active?

The profile remains active for the duration of the subscription, which is renewed annually.

QR Code Plates

What is a QR Code Plate?

A QR Code Plate is a small, customizable tag that links directly to your loved one’s Memorial Profile. It can be attached to headstones, benches, or other meaningful locations.

How does the QR Code work?

Anyone can scan the QR Code using their smartphone to access the Memorial Profile instantly.

Can I choose the design or color of the plate?

Yes, you can select from two colors to match your preferences. Black Base with White Text or White Base with Black Text.

Account

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Customization Options

Can I customize the tribute page design?

Absolutely! You can choose from our Cultural, Traditional, Religious, or Modern themes and customize colors, fonts, and layouts.

What sections can I include on the profile?

You can include:

  • Obituary
  • Timeline
  • Gallery
  • Memory Wall
  • Family Tree
  • Favorites (e.g., favorite food, quote, or color)

Payments & Pricing

What payment methods do you accept?

We accept payments via Bank Transfer, Cash N’ Go, Island Luck, and Cash On Delivery (only available in Grand Bahama).

Are there any additional fees?

Our prices include service fees, and shipping to Family Islands.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time. Your memorial profile will remain active until the end of the subscription period.

Contact Us

Still have questions?
Contact our support team at: